I need a Flood Insurance or Master Insurance Letter!

~ This is the most frequent question by far! Residents often need a Certificate of Flood Insurance or Master Insurance for their mortgage company.

~ Simply log into Town Square, Click on Tools->Documents then select either Master Insurance or Flood Insurance.

~ Look for the most recent Master Insurance Police or for Flood Insure, look for your unit# and simply download the policy you need!

Work Order Requests

~ In Town Square, click on Communication -> Requests -> Open Request

~ Examples of work orders are roof leaks or a storm-related repair like missing siding or missing fascia. You submit your request via Town Square and describe the nature of the issue. Our Property Manager will assess the issue and take the necessary action.

~ If the item doesn't require contact with the owner, the work will be scheduled and completed without disrupting the resident.

Common & Limited Common Elements

~ Residents often assume that since they live in a condo, the Condominium Owners Association (COA) maintains EVERYTHING on the outside. This is far from true.

~ These answers can be found in the COA governing documents. These are located online at our website or here in Town Square under Documents.

~ Unfortunately, the COA doesn't have the authority to maintain all of the exterior items on the building. The COA maintains COMMON ELEMENTS. Examples of "common" items on the exterior are those that many people benefit from and/or utilize, such as the landscaping, the walkways, the parking lot, the roof on the building, the siding that wraps the whole building, etc.

~ Other exterior items are LIMITED COMMON ELEMENTS or in many cases, may be items defined as part of the UNIT itself. The COA governing documents define plumbing pipes, electrical lines, HVAC equipment, ventilation ducts and other items that service only one unit, as part of the actual unit. The unit is to be maintained by the unit owner, therefore the COA is not responsible for these items.

~ The COA governing documents also describe the LIMITED COMMON ELEMENTS as being items that only one unit owner uses and/or benefits from. These items, such as a privacy fence, a deck, a shed, windows, doors, etc. may not be used by all owners. Only the unit owner who owns that property can use the deck there, the door there, the shed there, the fence there. Since only one person benefits, this is considered a limited common element in which that unit owner must maintain. The COA is NOT AUTHORIZED to repair these areas. If the owner is remiss in maintaining these items, then the COA can make repairs and bill it back to the owner.

Emergency Calls - Personal or Property

~ Personal Emergency such as Fire, Police or Ambulance - Please call 911.

~ For Mariner's Quay property Emergency Calls such as a rook leak or any other emergency after hours, the COA Property Manager has an emergency answering service and one of our managers can always be reached by dialing 757-499-2200.

Account Information

~ Did you know you can view your account balance 24/7/365 online via Town Square?

~ To view your account click on your name at the top right side of Town Square and select Accounts.

~ Your current balance, address and payments made are all listed.